With customers all around the world, we send our products everywhere. While all orders are dispatched within 2 working days, we cannot control the delivery time taken by the postage companies and the postman!
Packages can get stuck in customs sometimes for days, and sometimes longer. Please be aware that we don’t have control over customs delays.
Generally, all international orders take anywhere from 3 to 28 working days for shipment to arrive. It also depends on which country/state/area, whether it is accessible or not. If you live in Santa's home up north, send a reindeer.
*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies particularly to Europe and UK orders.
We do offer cash refunds for Designer Mark's Collections should you find item to be faulty. Exchanges and replacements for faulty items may be requested should there be any issues with the shipped product within 14 days upon receipt to firstname.lastname@example.org. Any costs incurred during the return/refund will not be covered by Modest Mark.
We value our supporters’ happiness and strive to make sure you smile with our timely deliveries, quality products and customer service – your satisfaction is our priority. If you need help from us, you can contact us here.