Frequently Asked Questions
Where are your products made?
Our products are designed in Singapore and made in China. City living allows us to design goods meant for the urban lifestyle while having the products made in China, Guangzhou, famously known for the rich knowledge and culture in manufacturing. We frequently fly over to the factory, fold up our sleeves and help with production as well!
How many cards do the wallets fit?On each product page, there will be a description that gives a recommended number of cards the wallet should hold. Take note that these numbers are only indicative. Bear in mind that leather will stretch over time so maintaining the recommended number of cards will maximize the usability of the wallet.
Are your wallets RFID protected?
Some of our wallets are RFID Protected. It will be stated in the description, which wallets are equipped with RFID blocking fabric, keeping your credit cards safe from unauthorized scanners, which may lead to identity theft. The RFID blocking fabric lining does not give 100% protection. It does however, decreases the chance of your personal information from being stolen.
Our RFID Fabric is tested at a frequency of 13.56Mhz, in which Credit Cards operate.
HID Proximity Cards are not a good indication of or stand in for contactless Credit Cards which our technology is intended to protect.
What are the wallets made of?
The leather we've picked for our wallets are cow leather, mainly Full Grain Leather and Crazy Horse Leather. These are some of the best type of leather you can find around!
We have also added 900D polyester canvas fabric into our designs as the material is rugged, durable and is available in a wider range of colors, allowing us to get really creative!
You can find out more about the leather we use (Full Grain Leather and Crazy Horse Leather) and leather caring tips here.
I am from UK and I have to pay quite a hefty amount of customs charges! Why is this so?
*IMPORTANT: We cannot guarantee that you will or will not be charged any customs taxes or duties. Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. This applies particularly to Europe and UK orders.
For questions regarding shipping and returns, click here.Can't find the answers you are looking for? Write to us here.